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Created in collaboration with ACH Group, this video showcases why the transformation was so critical and the essential elements that made it a success.
This program wasn’t just a system implementation.
It was a true service transformation that delivers:
- Simplified care coordination and service delivery
- Enhanced quality and consistency of care
- Improved customer experience and transparency
- Reduced administrative friction for frontline teams
- A scalable digital foundation for future growth
At its core, this transformation supports what matters most:
“Good lives for older people.”
Why This Matters
Australia’s aged care sector is navigating reform, workforce pressure, compliance demands, and rising expectations from customers and families.
ECLIPTIX demonstrates what’s possible when digital architecture, service design, and leadership alignment come together to enable real organisational change.
“The vision that we had, has now positioned us as a national leader in terms of the technology in this space for this kind of service delivery and we are now well placed as an aged care provider for now and well into the future" - Kate Dobie, Executive Manager Customer Care (ACH Group)
ACH Group partnered with Fragile to Agile to support the architecture, strategy and transformation journey behind ECLIPTIX.
It was a delight for Fragile to Agile to work with ACH Group on a program that genuinely improves outcomes for older Australians.
Thank you to Craig Carter and Kate Dobie for assistance on the video and to Linda Feldt and the ACH Group Board for approving its use.
