Every engagement is a partnership, and every partnership leaves a mark.

These testimonials reflect how working together has helped organisations move faster, make better decisions, and deliver with confidence.

“As CIO of ME Bank I was engaged to execute on their Technology Transformation roadmap and it was a dream come true to walk into the quality of work completed by Fragile to Agile to prepare the program for execution. The Fragile to Agile methodology is second to none, their systematic approach and ability to maintain integrity of scope is the foundation of success.

The success of the Transformation of ME Bank into the Digital Era was predicated on the brilliant work completed by Fragile to Agile in the assessment current stage, design of future state, and the creation of an executable road map; a roadmap that stood firm through 4 years of execution. Fragile to Agile worked closely with us through the entire execution to assist with maintaining scope and ensuring our delivery."

Kathryn Hawkins

Former Chief Information Officer / ME Bank

"The City of Bunbury recently engaged the services of Fragile to Agile to review our business architecture, develop an ERP roadmap and update our ICT Strategy. Their expertise and collaborative approach provided the momentum we needed to kick-start our journey and establish a strong foundation for the future. We look forward to continuing our partnership with Fragile to Agile as we embed positive and sustainable digital change at the City of Bunbury."

Elijah Glass

Chief Information Officer / City of Bunbury Council

"As a former Chief Information Technology Officer for a leading integrated agribusiness and food enterprise in the Philippines, I had the opportunity to work with Fragile to Agile, based in Adelaide, South Australia, during a pivotal phase of the organization’s transformation journey.

Operating across flour milling, animal nutrition, and meat processing, the company plays a vital role in the national food value chain, serving both commercial partners and end consumers. With such a diverse and essential footprint, the need for a resilient, future-ready enterprise architecture was paramount.

Before Fragile to Agile’s involvement, the prevailing view of digital transformation was narrowly focused on technology implementation alone, missing the deeper integration required for meaningful change. Fragile to Agile helped us reframe transformation as a strategic synergy of people, processes, and systems, where each pillar reinforces the others to drive sustainable outcomes.

Their enterprise architecture framework enabled us to define a robust business capabilities model, a clear technology roadmap, and a prioritized portfolio of initiatives that reflected both operational realities and long-term ambitions.

Even amid the unprecedented disruptions of the global pandemic, our organization remained focused on executing the roadmap. The foundational work, especially the alignment of people and processes, allowed us to implement core systems that now serve as the backbone of operations. This strategic groundwork has become a launchpad for technology-driven innovation, empowering the business to explore and adopt emerging solutions with greater confidence and agility.

Fragile to Agile’s approach was thoughtful, adaptable, and deeply attuned to the complexities of enterprise transformation. Their contribution was a catalyst for sustainable change, and I highly recommend their services to any organization seeking to unlock the full potential of digital transformation, even in the face of uncertainty."

Gina Keune

Former Chief Information Officer at a leading Filipino integrated agribusiness and food enterprise

"During my time as CIO at TAFE SA, Fragile to Agile supported our organisation in developing a clear and agreed Business Capability Model and conducting a comprehensive current state assessment. Their structured approach helped inform opportunities across our people, processes, and technology, providing a solid foundation for strategic planning."

Jason Thomas

Former Chief Information Officer / TAFE SA

"The Fragile to Agile team was of a very high calibre, understood our business well and took a very high-value, strategic approach. They delivered everything on time, within budget and to a high quality. I would definitely engage them again."

Sherry Herman

Former Director of Finance Transformation / Deakin University

“We've developed a longstanding partnership with Fragile to Agile over the years, consistently choosing to collaborate with them due to their exceptional skills, extensive knowledge, and unwavering determination that significantly contributes to our success. They possess a remarkable capability to unravel complex challenges and transform them into straightforward, practical, and, most importantly, attainable solutions”

Craig Carter

Chief Information Officer / ACH Group

"I first worked with Fragile to Agile eight years ago at Deakin University, where they introduced me to enterprise architecture and business capability mapping. Their approach fundamentally reshaped how I think about strategy and transformation, delivering lasting value by bringing clarity, structure and alignment to complex challenges. The value they delivered left a lasting impression, and I’ve applied those approaches ever since.
More recently, I re-engaged them through a competitive process, where they again stood out for their deep expertise, practical methodology, and exceptional value. They are a pleasure to work with, and I continue to learn something new from them every time."

Prue Humber

Former Business Architect / Deakin University

"Fragile to Agile brought clarity, structure, and momentum to our Digital Future Program through their well-defined methodologies and frameworks. They enhanced the council’s enterprise architecture capability through engaging training and targeted workshops. As a result, we were able to confidently navigate a period of significant change and develop a flexible IT strategy that responds to evolving customer needs. Council has now committed to implementing this strategy through the rollout of the defined target state architecture"

Marc O'Connell

Solution Architect / City of Charles Sturt

“We had been finding it difficult to work out where we take our core product next. A typical legacy application, it had been developed over 20 years and was becoming increasingly costly and risky to maintain. Glenn worked with us to develop a SOA and guided us through our initial appre-hension. He helped us reassure our stakeholders and we now have a robust Enterprise Service Bus and a group of users who are enthusiastically initiating new projects that would not have been previously possible. I highly recommend Fragile to Agile as an organisation that has great depth and understands the reality involved in taking non-technical stakeholders on a technical upgrade path that has real and lasting business benefit.”

Tom Moore

Former Chief Executive Officer / HAMBS

"We needed to take it back from a strategic point of view to two core things: business capability, be led by what we needed those core systems to do, and then to be service-centric, so architect in a way that allows the business to coordinate, to integrate, to combine, and to drive improved safety outcomes, improved operational performance and productivity, through to environmental, sustainability, and social outcomes.

Critical to understanding and framing the problem we needed to solve was to realise that it is a business problem, not an IT problem; this is how we enable businesses realisation of IT's strategy. I think that was what was most critical to the success of us working with Fragile to Agile."

Keith Halifax

Chief Financial Officer / Chief Operating Officer / Flinders Ports Holdings

"ACH Group had embarked on a phased approach to implement an organisational wide CRM system into our business. Whilst the first Phase provided a foundation, when contemplating the next Phase, it was deemed necessary to seek advice from an experienced Transformation Partner and we subsequently engaged Fragile to Agile to conduct a feasibility study to define a longer-term vision and a roadmap for the CRM which included the business benefits of doing so.

The feasibility study began with Executive agreement and documentation of our desired business outcomes, which led to determination of our current state and translation of that into a Business Capability Model to develop a roadmap that addresses issues and pain points associated with our changing environment.

Fragile to Agile assisted us in developing a plan to transform our business and better enable us to deliver on our strategy and business plans. Fragile to Agile has provided significant value to us and we are confident and well on our way of executing the agreed direction"

Jani Baker

Former General Manager, Customer Innovation and Brand / ACH Group

Working with Fragile to Agile helped accelerate the strategic planning of our platform refresh. Their team brought clarity, structure, and deep expertise to the development of our current state business capability model and what our target state could look like.

They didn’t just deliver a model, they helped us understand how our capabilities align with business outcomes, identify gaps, and prioritise investments. Their collaborative approach and attention to detail made the entire process seamless and insightful.

Andrew Cook

Chief Information Security Officer / iSeek

Successful and sustainable digital transformation requires a focus on design, if you are on or planning a transformation, an investment in an enterprise architecture is essential.

Fragile to Agile’s approach makes strategy executable and solidifies the necessary foundation from which to build the future. Fragile to Agile comes with my highest recommendation.

Christopher Organ

Former Chief Technology Officer / HAMBS

Using a comprehensive methodology that was accessible across different facets of our business, Fragile to Agile helped us to establish a vision for our technology needs. This included the development of a Business Capability Model to map our current technology architecture and assess how well our existing applications were serving the business capabilities they were supporting.

The model was also used to plot a target state architecture to address gaps and shortfalls in functionality and better enable the desired business outcomes that were formulated during the process. Throughout the engagement, Fragile to Agile employed a highly collaborative and inclusive approach and leveraged its extensive expertise to deliver the quality outcome we were expecting. This gave us insight into our business that would have otherwise been difficult to achieve.

Rob McKeon

Former Chief Technology Officer / Adam Internet

The best Programme Managers have learned through their experiences that to exceed rather than just succeed they have to think beyond the basics of project management. It is not enough just to know about scheduling, budgeting, subject matter, and so on. To be really successful, one has to look beyond the mundane and rise above the ordinary.

ME Bank’s Transformation Programme did rise above the ordinary and Fragile to Agile where fundamental to that success. Backed by their brilliant methodology, the team from Fragile to Agile never lost sight of the big picture and worked tirelessly alongside us to make sure we delivered exceptional value to all of ME Bank’s stakeholders..

Trevor Mason

Former Transformation Program Manager / ME Bank

I have been involved in “IT projects” for over 35 years, initially as an SME and business analyst before moving in ICT leadership roles. This has given me significant insight into what works and what doesn’t and I am now a strong advocate for the BAT approach to systems renewal. Business, Architecture, Technology… always in that order, top down not bottom up.

The Fragile to Agile Enterprise Architecture methodology fits that approach perfectly. It truly is Enterprise in that it engages with business leaders at the strategic and operating model level and reaches right through to detailed technical architecture. Most importantly, the language and communications vehicles, such as the Business Capability Model, can be understood across the organisation. Fragile to Agile have a unique value proposition in the Enterprise Architecture space.

Ian Bell

Former Chief Information Officer / Hills Holdings

Fragile to Agile was engaged by MyBudget to define and address issues and pain points associated with our rapid growth. They subsequently developed a technology rejuvenation program to transform our business and better enable our growth strategy and business expansion plans. During this process, Fragile to Agile also identified the challenges specific to our organisation that such a large scale change program can generate together with the explicit value that it will deliver, both of which has resonated strongly within our ranks.

The Business Capability Model produced during the engagement is now used across the organisation as an important planning and communication tool to inform investment decision making, gain consensus regarding busi-ness priorities and foster a greater understanding of where best to apply resources to achieve the most value.

Testimonials