A statewide public vocational education and training provider engaged Fragile to Agile as it set out to establish an Enterprise Architecture function as part of a broader uplift of its ICT architecture capability. With a diverse service offering, a large operational footprint, and evolving workforce and education needs, the organisation required an architecture capability that could support its future operating model and enable consistent alignment across business, technology, and data. To achieve this, it sought a specialist partner with proven experience in establishing and embedding enterprise architecture at scale, while ensuring the capability could ultimately be transitioned to internal teams.
What Prompted Change?
As the organisation continued to expand its delivery footprint and range of training offerings, existing approaches to technology and information design were becoming increasingly difficult to coordinate. Decision-making was often fragmented across business areas, and there was limited consistency in how initiatives were assessed, prioritised, or aligned to longer-term operational goals.
At the same time, a future state operating model was emerging that required stronger alignment across business, technology, and data capabilities. This highlighted the need for a more structured, enterprise-wide approach to architecture, one that could provide clarity, support investment decisions, and be embedded as a sustainable internal capability rather than a one-off exercise.
Strategy in Action
Fragile to Agile was engaged to provide Enterprise and Solution Architecture services, working closely with internal architecture and ICT teams to establish a strong foundation for enterprise-wide alignment. A collaborative delivery model was adopted, partnering with stakeholders across the organisation, including executive leaders, to ensure architecture artefacts accurately reflected how the organisation operates and where change was required.
At the core of this work was the development of a comprehensive Business Capability Model, capturing the full breadth of activities performed across the organisation. This model was used to visualise the relationship between capabilities, supporting technology systems, business processes, and organisational responsibilities, creating a shared and accessible view of the current state.
To further support planning and decision-making, a set of standardised value stream maps was developed for key organisational processes. These artefacts provided a holistic view of end-to-end operations, highlighting the value produced at each stage and clarifying cross-organisational dependencies. Together, these foundations enabled more informed conversations about efficiency, cost reduction, automation opportunities, and the future maturation of architecture practices, with a clear path for handover to internal teams.
Delivering Meaningful Impact
The establishment of a comprehensive Business Capability Model and current state view created immediate value by highlighting opportunities for rationalisation and cost savings, giving leadership clearer visibility of where efficiencies could be realised. A detailed understanding of existing applications, including functional roles and key attributes, provided a reliable foundation for more informed decision-making around technology investment and lifecycle management.
By standardising organisational structure mappings and high-level process models across major functional areas, the organisation gained a consistent and shared view of how work is performed end to end. This clarity supported stronger alignment between business operations and enabling technology, while also exposing dependencies and duplication that had previously been difficult to see.
Critically, the organisation’s strategic plan was directly connected to its enterprise and business architecture. Strategic priorities were overlaid onto the Business Capability Model, enabling executives to clearly see how strategy translated into capabilities, focus areas, and change initiatives. Together with the preparation of structured architecture artefacts for ongoing use within the enterprise architecture repository, this work positioned the organisation to mature its architecture practice and confidently support future operating model and technology decisions.
