Client Synopsis
Pillar AdministrationOrganisation Overview
Pillar was at the time of our engagement a NSW Government Superannuation fund administrator, and had been administering super funds since 1912. It was one of Australia’s leading superannuation administration providers with more than $100 billion in funds under administration across 1.1 million- member accounts. In 2001 Pillar expanded into market outside the public sector with considerable success becoming the industry’s third largest provider of superannuation administration services, administering accounts for around 2 million members. It operated within a multi-scheme, multi-employer environment and at the time was one of few large administrators able to manage defined benefit, accumulation, allocated pension and eligible rollover funds. In December 2016, Pillar Administration was sold to Mercer.
Fragile to Agile Engagement
We were initially engaged by the Pillar CIO, formerly CIO of ME Bank, to broadly assist Pillar to develop a customer and business needs driven transformation program. This followed our standard approach to roadmap development: the determination of desired outcomes; business capability model development; target operating model determination; current state solution architecture assessment; target state solution architecture determination and roadmap development. Two key priorities emerged from the roadmap development stage: Integration uplift and material people and process changes for the IT Department. We then assisted Pillar in developing a more detailed target state and roadmap for its’ integration services and a restructure and operating model change for IT.
The next stage of the engagement was to assist Pillar in adopting EA as a practice and providing interim EA coverage whilst Pillars internal maturity increased. We also provided resources to assist in the execution of the roadmap, adoption of API Management and a data centre and operations specific detailed roadmap. During this stage, the NSW government decided to sell Pillar and all work on the roadmap was stopped.