Jan de Vries is a senior trainer, business IT consultant, coach, researcher and public speaker in the fields of Agile, DevOps, Business Information Management, Service Management, Antifragility and Strategy Development.

In this session we have international visitor Jan de Vries, from The Netherlands, address two topics. The first is about making organisations better at providing service to customers and the second is about making organisations more robust when things don’t go as planned.