Many organisations focus on either processes or capabilities, but the real magic happens when they work in harmony. Let’s explore:
- Process: The “how” – specific steps to achieve a goal
- Business Capability: The “what” – an organisation’s ability to perform certain functions
How they work together:
- Processes operationalise capabilities
- Capabilities provide context and purpose for processes
Benefits of alignment:
- Enhanced efficiency
- Improved adaptability
- Clearer strategic direction
- Better resource allocation
- Increased innovation potential
When processes and capabilities are in sync, organisations can respond more effectively to market changes and deliver greater value to customers.
How does your organisation balance processes and capabilities? Let us know on Linkedin …