Client Synopsis
Teacher's Health FundOrganisation Overview
Teachers Health Fund is a national private health insurer, providing products and services to over 115,000 members throughout Australia. The Fund was established in 1954 by the New South Wales Teachers Federation to provide members with access to quality health insurance services. As the fund, has become one of Australia’s fastest growing health insurers, its focus now extends to education union members throughout Australia including teachers, academics, support staff and the broader communities in which they operate. It also owns and operates Health Centres consisting of eye care and dental services in Sydney, Newcastle and Melbourne.
Fragile to Agile Engagement
Fragile to Agile was engaged to define and develop a target state solution architecture as a positioning platform for Teachers Health Fund to effectively pursue its business strategy and growth aspirations. This included the development of a Business Capability Model to provide a business-driven approach to the planning process and to underpin the definition of the architecture, together with a three-year solution roadmap to achieve the target state.
Other artefacts delivered during the engagement included an investment and prioritisation process to support IT investments; reference architectures to inform the design and maintain the integrity of the target state architecture; an architecture governance framework to provide the required oversight for the target state architecture, and expertise in uplifting the maturity of the IT service management capability within IT.
We have also performed two additional review engagements on their Integration (SOA) project and on the general roadmap progress and to update the roadmap based on changed business drivers.