The benefits of delivering more customer centric public services are clear for all to see. As the digital agenda looks to gather momentum, the challenges being faced by agencies are common across the sector.

From limited budgets, to legacy systems and culture, outdated business processes and access to the right talent, the challenges are significant. Welcome to the ‘Overcoming the challenges of Digital Transformation’ conference.

This interactive event will bring together agencies of all sizes to discuss the practical steps needed to overcome these challenges.

Enhance your experience with:

• 15 fantastic speakers delivering lessons learnt from their digital journey
• Speed networking session: get ready to meet new people, make connections & build your network
• International, Federal & State speakers: hear best of breed case studies
• Interactive Open Discussions to get all of your pressing questions answered

Attend to learn:

• Link customer needs to policy & service design
• Embed a customer centric culture
• Improve collaboration across silos
• Overcome legacy systems to drive agility
• Upskill your staff to ensure continuous improvement

• Digital
• IT
• Online
• Service delivery
• Service design
• Policy design
• Website
• Workforce planning

For full details and to book tickets visit – http://www.criterionconferences.com/event/digov/